FAQ's and Support
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Frequently Asked Questions
How long do V-LightPro hair extensions last?
V-LightPro hair extensions can last up to 8 weeks with proper maintenance. As they are a temporary hair filler, they may gradually shed over time. For the best look, we recommend a refill every 4–6 weeks.
How do I care for V-LightPro hair extensions?
To extend their lifespan, handle your extensions gently and use sulfate-free, extension-safe products. Avoid excessive heat, chlorine, and harsh chemicals to maintain their quality.
How should I brush V-LightPro hair extensions?
Start brushing from the ends, gently working your way up to detangle. Be careful to avoid brushing directly over the bonds to protect the extension connection.
How are V-LightPro hair extensions applied?
These extensions are applied directly to your natural hair using a UV-LED lamp, which creates a strong bond without the use of excessive heat or harsh chemicals.
How are V-LightPro hair extensions removed?
The extensions are removed with a specialized V-LightPro hair removal tool, ensuring a safe and smooth removal process.
Are V-LightPro hair extensions safe?
Yes, the V-LightPro system meets all safety standards and includes protective features to prevent any risk of eye exposure to the light.
Can I wash my V-LightPro hair extensions?
Yes, you can wash V-LightPro hair extensions 48 hours after installation, ensuring they are securely bonded.
Can I dye V-LightPro hair extensions?
Yes, V-LightPro hair extensions can be dyed. We recommend consulting with your stylist to achieve the best results while preserving the extensions’ quality.
Can I use heat styling tools on V-LightPro hair extensions?
Yes, you can use heat styling tools on V-LightPro hair extensions directly under the extension connection. Just be mindful of the recommended temperature to maintain the integrity of the bond.
Do you offer international shipping?
Currently, we only offer shipping within South Africa. We hope to expand our shipping options in the future—stay tuned for updates!
How long does shipping take?
Orders are typically processed within 2-3 business days and shipping within South Africa usually takes an additional 3-5 business days, depending on your location.
Is shipping included in the price?
Yes, all our products include free shipping within South Africa. There are no additional charges for delivery.
Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make adjustments.
Do you offer a warranty on V-LightPro products?
Yes, our V-LightPro Premium device comes with a limited 6 month warranty that covers manufacturing defects. Please reach out to us if you experience any issues, and we will be happy to assist.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email so you can follow your package’s journey to your doorstep.
How do I contact customer service?
You can reach our customer support team via email at info@vlightpro.co.za or by WhatsApp at 071 587 0796. Our team is available Monday through Friday, 9 AM to 5 PM.